Experience required for the Job: 2 - 5 years
Dear Candidate,
Greetings from G4Tech Consulting...
At the outset this is Naveen Taalanki (http://in.linkedin.com/in/naveentaalanki) from G4Tech Consulting and this email comes to you after an initial search on the job portals and we are keen on discussing with you our current opportunities.
Kindly revert back with your updated CV if you are interested along with the details as mentioned below-
Job Title - L2 Support Engineer
Minimum Education - B.tech, B.C.A , M.C.A, M.tech (Must be from Computer Science background )
Minimum Experience - 2yrs - 6 yrs
Job Location - Bangalore
Primary Duties/Responsibilities :
Be the first level of contact for customer related issues
- Receive and respond to customer issues and queries
- Keep customer informed about the resolution of issues
- Understand and Analyze customer issues and route to appropriate
group for further resolution
- Simulate customer problems
- Facilitate communication between customers and Engineering
- Document customer issues for future reference and build knowledge base of solutions given to the customers
- Provide patches to customers
- Provide solution/workarounds to customers by referencing documents, release notes, product documentation, knowledge base etc. in the shortest possible time
- Assist in formulating and streaming the support process
- Articulate customer issues
- Maintain production systems & troubleshoot/fix problems as needed
- Report usage & availability metrics to management
Soft Competencies :
Excellent communication and understanding skills
Functional Competencies :
- Working knowledge of LINUX
- Knowledge of EAI/Messaging/Web Services/SOAP/ESB/Middleware (knowledge of Weblogic/Websphere app servers a big plus)
- Knowledge of networking, messaging technologies desirable
- Experience in Installation and Configuration of products (application servers, networking products)
- Experience in customer support, specifically live telephonic support (hotline)
- Preference for someone with a QA and Customer Support experience
- Exposure to cloud computing and hosting/maintaining production instances a big plus
- Exposure to production support & maintaining systems
Kindly revert back with the following details and your updated CV.
Current Company:
Total Exp:
Relevant Exp in Production Support :
years of Exp with Product Based Company:
Current Designation:
Current CTC:
Expected CTC:
Notice Period:
Reason for Change:
Looking forward to hear from you.
Regards,
- - - - - - - - - - - - - - - - -
Thanks & Regards,
Naveen Taalanki
Senior Consultant- HR
G4Tech Consulting Pvt Ltd
080-42055967 Extn: 206 90368-55220
http://in.linkedin.com/in/naveentaalanki
Dear Candidate,
Greetings from G4Tech Consulting...
At the outset this is Naveen Taalanki (http://in.linkedin.com/in/naveentaalanki) from G4Tech Consulting and this email comes to you after an initial search on the job portals and we are keen on discussing with you our current opportunities.
Kindly revert back with your updated CV if you are interested along with the details as mentioned below-
Job Title - L2 Support Engineer
Minimum Education - B.tech, B.C.A , M.C.A, M.tech (Must be from Computer Science background )
Minimum Experience - 2yrs - 6 yrs
Job Location - Bangalore
Primary Duties/Responsibilities :
Be the first level of contact for customer related issues
- Receive and respond to customer issues and queries
- Keep customer informed about the resolution of issues
- Understand and Analyze customer issues and route to appropriate
group for further resolution
- Simulate customer problems
- Facilitate communication between customers and Engineering
- Document customer issues for future reference and build knowledge base of solutions given to the customers
- Provide patches to customers
- Provide solution/workarounds to customers by referencing documents, release notes, product documentation, knowledge base etc. in the shortest possible time
- Assist in formulating and streaming the support process
- Articulate customer issues
- Maintain production systems & troubleshoot/fix problems as needed
- Report usage & availability metrics to management
Soft Competencies :
Excellent communication and understanding skills
Functional Competencies :
- Working knowledge of LINUX
- Knowledge of EAI/Messaging/Web Services/SOAP/ESB/Middleware (knowledge of Weblogic/Websphere app servers a big plus)
- Knowledge of networking, messaging technologies desirable
- Experience in Installation and Configuration of products (application servers, networking products)
- Experience in customer support, specifically live telephonic support (hotline)
- Preference for someone with a QA and Customer Support experience
- Exposure to cloud computing and hosting/maintaining production instances a big plus
- Exposure to production support & maintaining systems
Kindly revert back with the following details and your updated CV.
Current Company:
Total Exp:
Relevant Exp in Production Support :
years of Exp with Product Based Company:
Current Designation:
Current CTC:
Expected CTC:
Notice Period:
Reason for Change:
Looking forward to hear from you.
Regards,
- - - - - - - - - - - - - - - - -
Thanks & Regards,
Naveen Taalanki
Senior Consultant- HR
G4Tech Consulting Pvt Ltd
080-42055967 Extn: 206 90368-55220
http://in.linkedin.com/in/naveentaalanki
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